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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jennifer Rogers

Jennifer Rogers

September 11, 2024

5  out of  5
rating by Jennifer Rogers
"Ivan is amazing! He ALWAYS returns calls and explains things in a way it is easy to understand. The can’t recommend them enough!"
We responded:
"Jennifer, thanks for your kind and thoughtful comments. You have made my day as well as Ivan’s! We appreciate you and your business. "
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Maria Norris

September 10, 2024

5  out of  5
rating by Maria Norris
"When I wanted to switch my auto insurance from Geico to State Farm, my wonderful agent Susan went out of her way to help me find the best, most economical coverage for my little 2016 Hyundai Elantra - even when a lot of companies wouldn't even insure that type of car anymore. Whenever I had a question or concern, no matter how little, she would get right back with me, and never made me feel that I was bothering her. Everyone at Shalyn Clark is great, but Susan is really special, almost like a member of the family, and I recommend her highly."
We responded:
"Thanks Maria for the compliments and comments about Susan. She is a great team member and we love building our insurance business with customers just like you!"
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Dawn Behl

August 21, 2024

5  out of  5
rating by Dawn Behl
"Ivan was able to direct me toward the right product for my business. I'm happy because it was also affordable."
We responded:
"Dawn, thanks so much for the 5 star review and the kind remarks about Ivan. We are so happy to have your business insurance and to build our business with customers just like you."
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Kathi Glass

July 18, 2024

5  out of  5
rating by Kathi Glass
"Shalyn's team is kind and takes time to answer questions and do the most for their customers. Great customer service from Lori taking care of adding a teenage drive to our auto insurance policy!"
We responded:
"Thanks so much for your comments. We love working with customers like you for your auto and home insurance and are so glad that Lori helped you with adding the teenage driver to your auto insurance!"
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Christian Renteria

July 10, 2024

5  out of  5
rating by Christian Renteria
"My experience with The Shalyn Clark team was amazing! We recently switched from another big insurance agency and we are so glad we did! Ivan did a great job at walking us through the process, explained everything thoroughly and left no question unanswered. The experience is very personalized and we enjoy talking to real, knowledgeable people."
We responded:
"Christian, thanks for taking time to let Ivan and our agency know of your good experience. We appreciate you and are glad you are part of our State Farm family. It is our pleasure to be of service to you."
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James Gilcrease

July 8, 2024

5  out of  5
rating by James Gilcrease
"great guy great service !!!!!!!!!!!!!!!!!"
We responded:
"Thanks James for the 5 star rating and great review for Ivan. We love building our insurance business with great customers like you!"
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Mike Rimorin

May 23, 2024

5  out of  5
rating by Mike Rimorin
"Been with them since 2011. Great Firm, very Polite, very Professional. Had a couple claims and it all went through smoothly."
We responded:
"Thanks Mike, we appreciate you and your kind words. "
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J Montgomery

May 10, 2024

4  out of  5
rating by J Montgomery
"I've been using them for years they are attentive and professional, my only concern is their vetting process. I asked for a referral for some work on my house and they sent some company, sounds like a wine or something , and this kid comes and talks about how he's a legitimate "state inspector" but when I try to look him up there's nothing to prove it. Only piece of advice other than that keep up the great work!"
We responded:
"Thanks so much for your wonderful comments. Our team works hard to help our customers with their insurance needs, and it is so great to hear we are providing a great service with each customer interaction. So glad we can building our insurance business with customers just like you!"
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Jennifer Ruiz

May 7, 2024

5  out of  5
rating by Jennifer Ruiz
"Ivan did a superb job! I recently got life insurance for my husband and the process with him was very simple. He was very detailed and looked for our best interest."
We responded:
"Thanks Jennifer for the 5 star review. So glad Ivan was able to help you with your life insurance needs. We love building our insurance business with customers just like you!"
Profile photo of KittyKat

KittyKat

April 29, 2024

5  out of  5
rating by KittyKat
"I have been insured through Shalyn Clark State Farm for over 30 years and they have earned my loyalty. Susan, my account manager, is amazing! I have thrown her some curve ball questions over the years and she is always more than happy to research and find an answer if she doesn’t already know it and is always so pleasant to talk to. Susan is remarkably prompt in responding when I reach out with changes or questions and filing a claim was such a smooth process. Like I said, they have earned my loyalty!"
We responded:
"Thank you for the 5 star review and the wonderful remarks about Susan! We greatly appreciate her expertise and your loyalty, and we love building our business with customers just like you."
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Rams

April 26, 2024

5  out of  5
rating by Rams
"Was not pleased with the reoccurring 17-25% increase in premiums every 6 months but after speaking with Ivan Zuniga I was able to save $50ish a month by making a few tweaks that I wasn't aware were on the table."
We responded:
"Thank you for the 5 star review. We love working with customers like you and are so glad that Ivan provided great service and helped with your insurance needs."
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Donald Conklin

March 24, 2024

5  out of  5
rating by Donald Conklin
"Very customer orintented . And work with you on your budget and policy. Customized, personalized touch. Great people."
We responded:
"Thanks Donald for the 5-star review and compliments for our agency. We love helping customers like you with your insurance needs!"
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Melissa Morgan

March 14, 2024

5  out of  5
rating by Melissa Morgan
"Fantastic!! I work in medical insurance and have corresponded with countless carrier reps throughout my 20-year career. Our agent, Lori always goes above and beyond to help us! She's always responsive, helpful and kind. She treats us like family and truly has our best interest at heart. In today's world, that is a lost art, and Lori is a breath of fresh air! She embodies the "like a good neighbor" attitude and we're thankful to have her in our corner! Love STATE Farm, Love this Agency and LOVE OUR AGENT!"
We responded:
"Melissa, thank you for the 5-star rating and awesome review! We love working with you and value your feedback and know how much Lori enjoys helping you with your insurance needs. Thanks for taking the time to leave us a review!"
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dianna stovall

February 21, 2024

1  out of  5
rating by dianna stovall
"I thought I'd give this Agent a try but I should have read reviews . I called and was told I would be receiving a quote in my email . When I looked at the quote it wasn't a quote at all it was a rejection letter . So instead of helping me to find home owners insurance all I got was a nice rejection letter. Shame on you for being lazy and not trying to help a customer .I called another State Farm agent and they told me it was rejected but was quick to tell me they are in the process of researching other places so I wouldn't be out of insurance. Don't bother with this Agent call Mark Leal instead , at least they care ."
We responded:
"Dianna, I was so sorry to learn that you received disappointing service from my agency. Thank you for letting me know about your experience. If you will call me, I would like to visit with you to discuss a resolution to the situation. Shalyn"
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Beach Condo SPI

November 12, 2023

5  out of  5
rating by Beach Condo SPI
"Far and away the best insurance firm we've ever dealt with. Responsive, efficient and professional in all aspects."
We responded:
"Thank you so very much for the 5-star rating and review. We love working with you and building our insurance business with customers just like you!"
Profile photo of Denise

Denise

October 8, 2023

1  out of  5
rating by Denise
"I have been a customer for 30 years, even staying with Ms. Clark’s agency through many moves to different towns in the area. There is no personal service here anymore, there hasn’t been for many years. There is a new person handling my account every time the wind blows, and they are either inept or rude. One of the agents made a mistake that required me to be refunded a large amount, and most likely it should have been more. I had been over paying for years. During the last 2 phone conversations I have been dismissed, given the run around, given poor excuses, never had my questions answered. The last person I spoke with was very condescending and had the attitude that she could care less about me or retaining my business. She offered no options or suggestions much less concern for me as a person or paying customer, was obviously talking to someone in the office and could not end the conversation fast enough. Everyone deserves more than that from their insurance company, even if they haven’t been a customer for 30 years."
We responded:
"Denise, I was sorry to hear that you received disappointing service from my office. Thanks for bringing this to my attention. I would very much like to help you. Would you contact me personally today so I can help get this resolved for you? Our office number is 817-788-1999, I look forward to hearing from you and getting a positive resolution for you."
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Donnie Anderson

September 22, 2023

5  out of  5
rating by Donnie Anderson
"Helped me get the policy I needed right away, thank you!"
We responded:
"Thanks, Donnie for the 5-star rating and review. Glad we could help with your insurance needs. We love building our business with customers just like you."
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Jim Williams

August 9, 2023

4  out of  5
rating by Jim Williams
"Always great service"
We responded:
"Thanks, Jim for the rating and review. We love helping you with your insurance needs and building our business with customers just like you."
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Holly Johnson

August 6, 2023

5  out of  5
rating by Holly Johnson
"After over ten years of business, the excellence is unmatched to my State Farm family. Yes, I said family! From the impeccable customer service, comparable rates & timely responses you'll question how you're doing insurance without them. I can always count on my girl Maddi for answering any of my insurance questions & the occasional girl talk sesh with an effortless smile on her face! She's the absolute best! Period. Ask for her when you call. & i cant forget Varlisa. I recently had an unfortunate fender bender & she handled the claim in a professional, super efficient manner. The pressure was lifted, & that, one can appreciate in tough times. I don't know why you're still reading this, CALL THEM TODAY! Thank me later! I approve of this message. Holly J"
We responded:
"Thank you Holly so very much for the 5-star rating and the lovely review! We value you as our insurance customer and love building our auto and fire insurance business with customers just like you!"
Profile photo of Wendye VanHousen

Wendye VanHousen

August 5, 2023

5  out of  5
rating by Wendye VanHousen
"Shalyn.Clark and her Team have Stellar Customer Service Very friendly and always helpful. I definitely received mend her if you are looking for Car Insurance They also offer a Drive Safe Discount."
We responded:
"Thanks Wendye for the 5-star rating and the auto insurance review including the discount offered! Our insurance business is built by customers like you!"
Profile photo of Betsy Berquist

Betsy Berquist

August 2, 2023

5  out of  5
rating by Betsy Berquist
"I needed help with one of my investments and I got white glove service from Shalyn herself. She helped make the process quick, easy, and painless."
We responded:
"Thank you Betsy for the wonderful review. I value you as my customer and I love helping you with all your insurance needs."
Profile photo of Dondi Denhart

Dondi Denhart

July 25, 2023

5  out of  5
rating by Dondi Denhart
"Maddie was absolutely fantastic to work with this morning. She was quick, personable. She fixed an issue that I wasn't aware I had."
We responded:
"Thanks Dondi for the 5 star review. So glad Maddie helped with your insurance need. We love building our insurance business with customers just like you!"
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Wanda Marie

July 20, 2023

5  out of  5
rating by Wanda Marie
"I've just got a call from State Farm... they call to sing Happy Birthday to me! Wow. What a wonderful gift you guys. I love you all 😚😚😚😚"
We responded:
"Wanda, thanks for the 5 star review. We love providing auto and fire insurance and protecting you when the unexpected happens. We also love building our business with customers just like you! "
Profile photo of Andrea Bowshier

Andrea Bowshier

July 17, 2023

5  out of  5
rating by Andrea Bowshier
"Shalyn Clark has been my State Farm agent for nearly 20 years and they have always been outstanding! One of her team members, Mrs. Stallworth has been extremely helpful the last few months with some changes in auto policies, etc. She always provides outstanding customer service and is wonderful to work with! I definitely recommend this State Farm Agent's office to all of my friends and family! In my experience, State Farm has always been a reliable and affordable insurance company. Plus, who doesn't love "Jake, from State Farm" and his khaki pants?! :) lol"
We responded:
"Thanks, Andrea for the awesome comments and 5-star review! We loving building our business with wonderful insurance customers just like you. So glad Maddie was a great help with your auto policy changes. And, yes, we all love Jake!"
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Michael Brown

July 16, 2023

5  out of  5
rating by Michael Brown
"The staff and service are second to none. Friendly and professional always."
We responded:
"Thanks, Michael for the 5-star review. It is great building our insurance business with customers just like you!"